Cancellation policy

An order can be cancelled free of charge at any point before it is dispatched. There is no cancellation fee and no restocking fee.

Cancellation by Olaris Pavilion

From time to time an order has to be cancelled from our side – stock that turns out to be unavailable, an address a courier cannot service, or a pricing error on a listing. We write to you at [email protected] and refund any amount paid in full within 5-7 business days. Nothing is deducted.

How to cancel

Email [email protected] with your Order ID and the email address used on the order, or call +91 7987436712 during customer service hours. Customer service hours: Monday–Saturday, 10 AM – 8 PM IST

Timing

Orders placed before 3:00 PM IST on a business day are as a rule processed the same day, so a cancellation is most likely to catch the order if it reaches us before that cut-off. After a parcel has left Indore it can no longer be cancelled – it becomes a return, and the Return and refund policy applies instead.

Refund after cancellation

Prepaid orders are refunded within 5-7 business days to the method used. The final step – the money showing in your account – depends on your bank or UPI provider rather than on us.

If it was a Cash on Delivery order, no money changed hands before dispatch, so there is nothing to return.

Bulky items

Raised beds and outdoor furniture are picked earlier in the day than small parcels because of their size, so a cancellation on one of those needs to reach us sooner.

Repeated refusal of COD parcels

Repeated refusal of COD parcels can lead to prepayment being required on subsequent orders, after we have told you.

Changing an order instead of cancelling

If you want a different size or colour rather than nothing at all, say so – before dispatch we can often amend the order rather than cancel and re-place it, which is faster.

Orders cancelled for non-payment

An unpaid order that has not completed at checkout is cancelled automatically. Nothing has been taken and there is nothing to refund.