Privacy policy

What follows is the whole of it – what Olaris Pavilion holds about you, why it is held, who else sees it, and how to get it changed or removed.

How long it is kept

Retention is tied to purpose: records stay while they are reasonably needed for returns, queries and accounts, and for whatever period the law requires. There is no fixed calendar figure past that point.

Your rights

Under the Digital Personal Data Protection Act, 2023 (DPDP 2023) and the Information Technology Act, 2000 (IT Act 2000) you may ask for a copy of the personal data held about you, ask for it to be corrected, ask for it to be erased where there is no legal reason to keep it, and withdraw consent where the processing is based on consent. Write to [email protected] with your Order ID.

What is collected

Three categories. Order details – your name, delivery address, phone number and email address, without which an order cannot be packed, couriered or discussed. Order history – what was bought and when, which is what makes a return or a query checkable. And technical data, meaning the standard information a browser sends to load a page.

What is not collected

There are no card details on file, because cards are not accepted here at all. UPI authorisation happens in your bank app and the PIN never reaches us.

Cookies

Essential cookies keep your cart and checkout working. The store does not run advertising or profiling cookies.

Who it is shared with

Sharing is limited to what running the shop requires: the courier needs the delivery address, the payment processor needs to settle the transaction, the host stores the site. Beyond those, information is disclosed only where the law requires it. It is never sold or rented, and never passed on for marketing.

Grievance contact

The grievance write to for privacy complaints is [email protected]. We have not appointed a separate named officer; complaints are dealt with directly by whoever is responsible for running Olaris Pavilion, with acknowledgement inside one business day.

Security

HTTPS throughout, and order records restricted to those who need them for fulfilment and support. That is a reasonable standard, not a guarantee of perfect security.

Changes

If this policy changes, the updated version is published on this page.

If something goes wrong

If order data is exposed in a way that could affect you, we will write to the people affected at the email address on the order and describe what happened and what we have done about it.

Links to other sites

Where a page links to a courier tracking site or a payment provider, that site has its own privacy policy and we do not control it. This policy covers only what happens on this store.