Track your order

Enter your Order ID and the order email you used at checkout to see the current status of an order.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Order ID and tracking number are different

The Order ID comes from us at the point of order. The tracking number comes from the courier at the point of dispatch. Use the first with us, the second with them.

When tracking updates

For the first 1-2 business days the parcel is still with us being packed, so tracking stays quiet. From dispatch, allow 4-7 business days to metro cities and 7-11 business days to the rest of India – as estimates rather than promises.

Larger garden items

Raised beds, planter boxes and outdoor furniture ship as long cartons and sometimes move on a different courier service from small parcels. A tracking reference for those can take an extra day to appear.

If tracking has not moved

Scans lag; that is ordinary, and more so around weekends and holidays. Past two business days of no movement, email [email protected] with the Order ID and we take it up with the courier.

Questions: [email protected] · +91 7987436712 · Customer service hours: Monday–Saturday, 10 AM – 8 PM IST

Wrong or incomplete address

If an address is wrong, tell us before dispatch and we can correct it. After dispatch the courier holds the address and a change is not always possible; a parcel that cannot be delivered is returned to us and refunded.

Tracking shows delivered but nothing arrived

Check with anyone else at the address and with immediate neighbours first, since couriers sometimes leave a parcel next door. If it is still missing, write to [email protected] with the Order ID within 48 hours of the delivery scan.