Shipping policy
This is an online-only retailer. There is no showroom for customers to visit – the address given is the business and order fulfilment address where orders are packed and returns are received.
Orders are packed and dispatched from Indore. An order placed before 3:00 PM IST on a business day is as a rule processed the same day; anything after that cut-off is processed the next business day. Sundays and public holidays do not count as business days.
Charges
- Free delivery on orders of ₹999 and above.
- ₹49 flat charge on orders below ₹999.
- The charge that applies to your order is shown before checkout is completed.
Paying at the door
COD is offered on eligible orders and PIN codes and carries no additional fee. The delivery agent collects payment at the door. Where a PIN code is outside the COD network, checkout will not offer the option.
Where the parcel is
After the parcel leaves Indore, a tracking reference is emailed to the address on the order. That tracking number comes from the courier and is not the same as your Order ID. The Track your order page shows current status.
Delivery area
Olaris Pavilion ships within India only. There is no international delivery.
How delivery works
Delivery time is made up of two separate stages. Handling is the time before the parcel leaves us; transit is the courier’s part.
| Stage | Metro cities | Rest of India |
|---|---|---|
| Handling (before dispatch) | 1-2 business days | 1-2 business days |
| Transit (courier) | 3-5 business days | 6-9 business days |
| Total estimate | 4-7 business days | 7-11 business days |
These figures are estimates, not guaranteed delivery dates. Courier networks, weather and local conditions move them.
Packing garden and patio items
Planters, pots and raised beds are bulky rather than heavy, so they are boxed with the void filled to stop movement in transit. Terracotta and ceramic pots travel wrapped individually – fired clay chips at the rim if it is allowed to knock against another pot. Flat-packed furniture and garden beds ship in their manufacturer carton, which is as a rule longer than a standard parcel; a courier may need a signature for those.
Problems on delivery
Where a parcel arrives damaged, or the contents are wrong or incomplete, write to [email protected] within 48 hours of delivery with photographs of the parcel and its contents. An unboxing video is strongly recommended and speeds the check up. The Return and refund policy describes what happens next.
Questions about a delivery: [email protected] or +91 7987436712. Customer service hours: Monday–Saturday, 10 AM – 8 PM IST